Call Center Agent

Client of hirelebanese

Job Summary


The Call Center Agent will be responsible for handling inbound and/or outbound calls to assist customers with inquiries, resolve issues, provide information, and ensure a high level of customer satisfaction. This role requires excellent communication skills, patience, and the ability to work in a fast-paced environment while maintaining professionalism.



Key Responsibilities


Answer incoming calls promptly and professionally, following company scripts and guidelines.


Make outbound calls for follow-ups, surveys, or promotional purposes when required.


Identify customer needs, provide accurate information, and offer suitable solutions.


Handle and resolve customer complaints or escalate them to the appropriate department when necessary.


Record details of customer interactions, transactions, and feedback accurately in the CRM system.


Maintain knowledge of products, services, and promotions to provide up-to-date assistance.


Follow call center procedures, policies, and quality standards.


Collaborate with team members and participate in training sessions to improve service delivery.


Qualifications & Skills


High school diploma or equivalent; additional education in customer service or related field is a plus.


Previous call center or customer service experience preferred but not required.


Excellent verbal communication and active listening skills.


Ability to remain calm and empathetic when handling difficult situations.


Good typing skills and familiarity with CRM or call center software.


Strong problem-solving skills and attention to detail.


Ability to work flexible shifts, including evenings, weekends, and holidays if required.