Call Center Agent

Tawteen

General Requirements / Skills & Competencies:

• Answer calls and respond to customer emails.
• Handles customer inquiries both telephonically or by email.
• Manage and resolve customer complaints.
• Provide customers with product and service information.
• Activate debit & credit cards.
• Route calls to appropriate departments.
• Follow up customer calls where necessary.
• Document all call information according to standard operating procedures.
• Handles outbound Calls.
• Handles any tasks assigned by the line manager.
• Excellent customer service skills
• Communication skills - verbal & written
• Proficient in relevant computer applications
• Knowledge of customer service principles and practices
• Knowledge of call center telephony and technology
• Some experience in a call center or customer service environment
• Good data entry and typing skills
• Knowledge of administration and clerical processes
• Listening skills
• Problem analysis and problem solving
• Able to adapt to the call center environment
• Part of team
• Stress tolerance
• Resilience