Call Center Agent AMICO Group

Job Roles

• Customer Service/Support
• Operations

Scope of Responsibilities: AMICO Corporate

Reporting to: Sales Administrator Supervisor

Location: Dokki, Giza

Successful applicants must have:

• Fluent English Speaker
• 1+ Years experience in a reputable call center
• ERP system experience, SAP is a plus
• Bachelor s degree
• Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
• Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
• Proficiency with necessary technology, including computers, software applications, phone systems, etc.

• Answer incoming calls and respond to customer s emails
• Management and resolve customer complaints
• Sell products and place customer orders in the computer system
• Identify and escalate issues to supervisors
• Provide product and service information to customers
• Research required information using available resources
• Research, identify, and resolve customer complaints using applicable software
• Process orders, forms, and application
• Route calls to appropriate resources
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Follow up customer calls where necessary
• Complete call logs and reports
• Other duties as assigned