Call Center Agent

ALBA CORP

Key Responsibilities

• Make outbound calls to potential customers from internal lead databases.
• Present automotive services, offers, and vehicle options in a confident and professional manner.
• Understand client needs and offer relevant vehicle or service solutions.
• Book test drives, service appointments, or showroom visits.
• Maintain accurate logs of conversations, outcomes, and preferences in the CRM.

Performance & Reporting

• Meet daily and monthly KPIs related to calls, lead conversion, and bookings.
• Record all activities in the CRM platform.
• Provide feedback on script performance and lead engagement effectiveness.

Collaboration & Development

• Coordinate with sales and service teams for quality lead handling.
• Attend product and sales training sessions regularly.
• Stay informed about vehicle arrivals, promotions, and service packages.

Requirements

• Experience in outbound calling, telesales, or similar roles (automotive industry preferred).
• Strong verbal communication and objection-handling skills.
• Fluency in English (Arabic is a plus).
• Familiarity with CRM tools and documentation processes.
• Positive attitude, target-oriented mindset, and ability to thrive under pressure.