Call Center Agent

New Star

Posted 30+ days ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

This is a full-time on-site role of Call Center Representative at New Star EG located in Heliopolis. The Call Center Representative will be responsible for assisting customers with their inquiries, issues, or requests via phone, email, and chat. Additionally, the Call Center Representative will be expected to maintain a high level of customer satisfaction and provide exceptional support.

Key Responsibilities:

  • Handle incoming calls and provide outstanding customer service
  • Manage customer inquiries and resolve issues efficiently
  • Follow up on customer concerns and ensure satisfaction after the sale
  • Maintain accurate records of interactions using systems
  • Collaborate with internal teams to support the customer journey
  • Actively engage in upselling and cross-selling products or services during customer interactions to enhance customer value and drive revenue growth
  • Identify customer needs and recommend appropriate solutions or add-on services
  • Maintain product knowledge to confidently promote relevant offerings




Desired Candidate Profile

Requirements:

  • Female candidates only
  • Proven experience in a Call Center or After-Sales Support role
  • Strong communication and problem-solving skills
  • Ability to multitask and work under pressure
  • Customer-focused attitude with attention to detail
  • Bachelor's degree in any field is a Must

Company Industry

  • Consumer Durables
  • Consumer Electronics

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

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New Star

https://wuzzuf.net/jobs/p/wtnbr818hy3k-call-center-agent-new-star-cairo-egypt