Call Center Agent

LOLC EL-OULA MICROFINANCE EGYPT’

Multiple VacanciesEmployer Active

Posted on 19 Sep

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

5 Vacancies

Job Description

Roles & Responsibilities

Communicate with customers who are late in paying their installments and follow up with them until the overdue installments are paid.
Handle customer complaints, forward them to the relevant parties, and follow up on them.
Respond to customer inquiries.
Respond to customer inquiries through various communication channels (phone calls and social media).
Record customer calls and their results.
Ensure customer satisfaction and provide the required support.
Know the company's policies and procedures for responding to customer inquiries.
Preparing the required monthly/annual results and performance reports.

Desired Candidate Profile

Education: University degree
1-3 years of customer service experience (microfinance background preferred)
Working knowledge of MS Office
Strong communication and negotiation skills

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

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LOLC EL-OULA MICROFINANCE EGYPT’

https://wuzzuf.net/jobs/p/eyqvwngh7wyq-call-center-agent-lolc-el-oula-microfinance-egypt-cairo-egypt