Call Center Agent

Click ITS

Employer Active

Posted 8 hrs ago

Experience

1 - 3 Years

Job Location

Cairo - Egypt

Education

Bachelor of Arts

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Customer Support & Communication

  • Answer customer calls, emails, and messages in a professional and friendly manner.
  • Provide accurate information regarding services, order status, delivery timelines, and procedures.
  • Log all customer interactions in the system with full details.
  • Handle customer complaints efficiently and escalate unresolved cases to supervisors.

Service & Delivery Coordination

  • Follow up with internal teams (delivery, technical, operations) to track service requests.
  • Update customers proactively regarding delays, schedule changes, or task completion.
  • Ensure all customer requests are handled within the agreed SLA.

Data & Reporting

  • Maintain accurate and up-to-date records on CRM or service management systems.
  • Prepare daily/weekly summaries of key issues, common complaints, and pending cases.
  • Support the team by identifying process bottlenecks and suggesting improvements.

Quality & Performance

  • Follow the company s call scripts, guidelines, and communication standards.
  • Achieve KPIs such as call handling time, customer satisfaction, responsiveness, and accuracy.

Desired Candidate Profile

Academic and professional qualifications:

  • Bachelor s degree in any field.
  • Additional courses or certifications in Customer Service, Office Administration, or Coordination are a plus.

Experience:

  • 1 2 years of experience in customer service, administrative coordination, or similar roles.
  • Experience in handling client communication, scheduling, and coordinating team activities.

Skills:

  • Proficiency in Microsoft Office (Word, Excel, Outlook) and calendar management.
  • Very good command of English, both written and spoken.
  • Communication skills.
  • Strong organizational and multitasking abilities.
  • Ability to work under pressure.
  • Attention to detail and accuracy in documentation.
  • Ability to handle confidential information professionally.

Company Industry

  • Call Center
  • BPO
  • KPO
  • Outsourcing

Department / Functional Area

  • Helpdesk
  • Customer Service
  • Telecalling

Keywords

  • Call Center Agent

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Click ITS

https://wuzzuf.net/jobs/p/cwsbzyiydecy-call-center-agent-click-its-cairo-egypt