CAFM Support Specialist

Mannai Energy

Job Purpose

The CAFM Support Specialist is responsible for supporting the CAFM and Contact Center Manager in configuring, operating, and analyzing CAFM and Helpdesk Systems.

Key Responsibilities

• Support the CAFM team with the configuration and operations of CAFM & Helpdesk systems.
• Support in CAFM and other technology-related activities.
• Log and resolve CAFM-related requests.
• Support in data analysis and management tasks and other tasks given by management.
• Support the team with administrative functions.
• Cover contact center agent role when required.
  
  

Skills Required

• Strong analytical skills.
• Strong customer service skills.
• Strong organizational skills, interpersonal skills, and a positive attitude.
• Strong verbal and written communication skills.
• Proven skills related to the position.
• Great multi-tasking abilities and attention to detail.
  
  

Qualifications

• Degree in Information Technology or Equivalent Experience.
  
  

Other Requirements

• Outline the areas of responsibility assigned to each person, including where duties may overlap and who is ultimately responsible for the finished product or service. Also, specifically describe the level of authority the person has over other people and function.