Business System Analyst

Client of Brunel

Portal operations: Manage the daily operations of the ICV Portal, ensuring the timely and accurate updating of key business functions, including ICV+ scores, micro/ small company blanket scores, and other relevant information, to support seamless portal functionality and maintain up-to-date, accurate content for stakeholders.

Maintaining KPI dashboards: Develop KPI portal dashboards to ensure data is presented and analysis tools are provided for the valuable insights of ICV teams.

Digital portal development and improvement: Collaborate with internal teams and subcontractors to implement new business requirements, enhancements, or modifications to the ICV program, reviewing Business Requirement Documents (BRDs) to ensure they align with business intent and best practices, overseeing user acceptance testing for new functionalities, and proposing portal enhancements to improve user experience, streamline navigation, and integrate advanced features.

Tier 2 Queries Resolution: Address and resolve business related Tier 2 queries from the service desk and authorities related to, ensuring prompt and efficient resolution to maintain smooth portal operations and stakeholder satisfaction.

Portal Integration: Manage daily communication with internal teams, Energy Sector entities, and government bodies (e.g., Ministry of Finance), to assist with troubleshooting API integration issues from a business perspective and ensure the accuracy and integrity of data.

ICV Ideation: Ideate and implement initiatives to boost ICV percentage to support meeting nationwide localization targets while ensuring the new portal functionalities are actioned.

Contract, Risk & Compliance Oversight: Manage vendor contracts and assess contractor performance from a business perspective to ensure adherence to agreed-upon requirements, reduce operational risk, and support compliant delivery of services.