Business Support Officer - EKAS

Emirates

Job Purpose

At Emirates Group, we connect the world through our global hub in Dubai, ensuring our customers always Fly Better. As one of the most recognised and admired brands globally, we re driven by innovation and excellence. Join us as a Business Support Officer and experience a fast-paced, multicultural environment where your ideas and expertise will help shape the future of aviation. Here, you ll grow alongside professionals from diverse backgrounds, contributing to our shared success and making your mark on a global stage.

As a Business Support Officer, your role will be to provide comprehensive system services and support to business units by ensuring that business needs are reflected fully into the supporting systems either through development or exploitation. The individual should be able to identify and understand business needs and objectives suggest practical functional solutions and evaluate conflicting requirements. This includes being the centre of excellence to ensure that systems are supporting business initiatives, either through business data management or defining the functional change requirements in projects and/or enhancements, ensuring such changes are business tested, communicated and trained to the business users..

In This Role, You Will

• Assist the end-user community in using and utilising the systems efficiently and use operational and applications expertise to recommend initiatives to improve the overall user experience.
• Execute user acceptance testing based on the prepared test scripts and provide documentation of the results for review prior to roll out. Archive the test scripts and results for reporting and future references.
• Produce reports using different tools available in the IT catalogue to support finance, audit, management and operational statistics.
• Provide adhoc and planned internal training or support for business units during the deployment of new application or enhancements, if required.
• Support end user community on functional clarifications. Provide workarounds for application functionality to ensure uninterrupted operation. Participate in functional implementation support for new enhancements and projects.
• Provide assistance to the project team on functional requirements documentation and user acceptance testing, as assigned.
• Work with the different teams to identify any changes between the new system enhancements and the current standard operating procedure and ensure the same are updated in the passenger s services manual, SOP and its correlated online links.
• Provide documented updates on assigned project or task to section team lead on regular basis.
• Manage, update and maintain system application access defined by the user or their role for various applications in use by the department. Maintain business data through business rules and tables
• Identify opportunities to adapt process/procedures as well as functionality improvements.
• Assist the project manager in the development of project management documents such as project budgets, project schedules, scope statements and project plans
• Execute project management administrative and bookkeeping tasks such as managing invoices, purchase orders and inventory reports, among other financial documents
• Supervise the project procurement process
• Schedule stakeholder Meetings, document and generate report
• Monitor project progress and provide regular update to stakeholder and project manager.
• Communicate with internal and external stakeholders to identify and define project requirements, scope and objectives
  
  

Qualification

To be considered for this role, you must meet the below requirements:

• 5+ years of experience within EKAS Airport Operations
• 12 years of schooling
  
  

You'll Have An Edge If You Have

• Experience with automated testing tools preferred.
• Excellent communication and strong proficiency in English spoken and written
• Degree or honours in Aviation, IT or a related field.
• Experience in (Airport or Airline Operations) of which at least 3 years in Airport Operation related systems/assigned business functional domain area.
• Experience in process mapping, Change Management and Data Analytics
• Experience in working in an fast-pace environment.
• Business domain knowledge (In depth and detailed knowledge of the application and/or another leading similar systems and related industry as well as of Industry standards, regulations and resolutions for the designated application).
• Strong analytical ability with diagnostic and problem solving skills.
• Sound knowledge of Microsoft Office Suite.
• Holistic knowledge of business environment and existing applications within the business unit.
• Understanding of software development cycle and previous user acceptance/business process testing experience desirable