Send me Jobs like this
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
We are seeking a Business Process Consultant (f/m/d) for Delivery Quality Management in Cloud Application Services Delivery Center EMEA MEE within the CAS Family.
About SAP Cloud Application Services (CAS):
CAS provides a wide range of services for managing business process and application logic, data layers, application security, software releases, performance, integrations and adoption accelerator through a subscription. Our application experts are engaged in the Operating Phase (Run-phase) to understand customer s needs, helping to define and scoping elements and outcomes aiming a delivery of service excellence.
We are seeking a motivated and dynamic professional to join our team. The role will play a crucial role in saving the CAS Delivery Quality esp. during customer transition and operating phase.
Furthermore the professional is supporting the Application Service Managers (ASM) during customer renewal phase.
As a Business Process Consultant for Delivery Quality Management you will:
- Be responsible for ensuring that the Delivery for all CAS customer in EMEA/MEE meet the highest standards of quality. (Monitoring of Delivery Quality KPIs, Analyzing and taking action)
- Collaborate with several stakeholders like Application Service Mangers in the organization to ensure high service quality and implementation of improvements
- Be responsible for the reporting to CAS Management
- Takeover projects for escalation prevention and improvements in the CAS organization
- Be responsible for the Renewal Rescue program in EMEA/MEE to safeguard and accelerate renewals
What you bring:
- Analytical thinking, recognition and understanding of coherencies and dependencies
- Knowledge in providing executive level summary of background and current situation at customers
- Experience in data analyzing, reporting, presentation using Microsoft Office, especially Excel and Powerpoint
- Hands-on experience in SAP Software and Systems
- Knowledge in Delivery support, ITIL and project management
- Excellent communication skills
- Very good English-skills are a must
Desired Candidate Profile
Analytical thinking, recognition and understanding of coherencies and dependencies Knowledge in providing executive level summary of background and current situation at customers Experience in data analyzing, reporting, presentation using Microsoft Office, especially Excel and Powerpoint Hands-on experience in SAP Software and Systems Knowledge in Delivery support, ITIL and project management Excellent communication skills Very good English-skills are a must
Company Industry
- IT - Software Services
Department / Functional Area
- Sales
- Business Development
Keywords
- Business Processes Consultant
Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com
SAP
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
https://jobs.sap.com/job/Cairo-Business-Processes-Consultant%2C-Cairo-11865/1277530401/