Business Process Management Consultant

Norconsult Telematics

Job Description & Responsibilities:

• Evaluate and analyze current business processes, procedures, and related policies to identify gaps, redundancies, and opportunities.
• Design and document new or improved business processes aligned with organizational goals using BPM standards (e.g., BPMN).
• Draft, review, and update process-related policies and procedural manuals to ensure clarity and compliance.
• Conduct benchmarking activities to align internal processes with industry best practices (APQC, ISO, EFQM).
• Recommend and implement process optimization strategies to enhance efficiency and reduce waste.
• Support process changes, monitor outcomes, and measure results through KPIs and dashboards.
• Provide coaching and knowledge-transfer sessions to internal teams to strengthen BPM capabilities.
• Encourage adoption of continuous improvement practices and accountability across departments.

Qualifications & Experience:

• Bachelor s degree in Industrial Engineering, Business Administration, Quality Management, or related field (Master s degree preferred).
• Minimum 10 years of hands-on experience in BPM, process improvement, and policy development.
• Professional certifications preferred: Lean Six Sigma, CBPA, BPM, PMP, ISO.
• Proven experience with process modeling tools (especially ARIS) and strong skills in Microsoft Excel, PowerPoint, and Visio.
• Deep knowledge of international standards and frameworks such as APQC and ISO 9001.
• Strong analytical, documentation, and process design skills.
• Prior experience in government or semi-government entities with knowledge of governance and public sector operations.
• Fluent in Arabic and English (Arabic mandatory).