Business Performance Analyst

McLedger

Responsibilities:

• Collaborate with the Finance department to support the monthly closing cycle.
• Generate and validate MRR/ARR reports from Mazeed CRM solution, ensuring accuracy, consistency, and alignment with both financial services and SaaS business objectives.

Process Monitoring and Improvement:

• Monitor SaaS subscription cycles, billing, renewals, and financial transaction flows across EG, UAE, and KSA using the Mazeed CRM solution.
• Analyze operational workflows (onboarding, customer success, billing, collections, and support) to identify inefficiencies.
• Implement process improvements to enhance client experience, operational efficiency, compliance, and scalability.

Data Analysis and Reporting:

• Leverage data-driven insights from Mazeed CRM and financial reporting systems to define and track key performance indicators (MRR growth, churn, retention, onboarding SLA, renewal rates, and financial accuracy).
• Utilize Power BI to build advanced reports and dashboards, enabling leadership to monitor performance in real time.
• Provide actionable insights that directly support strategic decisions for both financial services operations and SaaS subscription growth.

System Management:

• Manage and optimize Mazeed CRM solution to ensure seamless data accuracy across client lifecycle management and financial operations.
• Coordinate with Operations to monitor and optimize the process deployment

Performance Analysis:

• Conduct in-depth performance analysis of onboarding, renewals, cancellations, collections, and customer success activities across EG, UAE, and KSA.
• Use reliable data to make informed recommendations that improve retention, reduce churn, optimize financial performance, and ensure sustainable revenue growth.

Assurance of Workflow and Process Implementation:

• Ensure defined workflows, SOPs, and operational processes are implemented consistently across financial services and SaaS operations.
• Monitor execution against agreed SLAs, identify deviations, and recommend corrective actions.
• Maintain updated documentation to support consistent application of processes across regions.

Dashboard Development:

• Design and maintain interactive Power BI dashboards to provide clear visibility into performance metrics across financial services and SaaS units.
• Identify strengths and weaknesses, enabling leadership teams to drive targeted improvements across regions.