Business Operations Manager DUBAI PROPERTIES GROUP LLC

Job Purpose: To enhance the effectiveness and performance of DHLE Operations by providing analytical insight, business planning support, and structured follow-up across all operational departments. The role ensures that strategic and operational priorities set by the COO are translated into actionable plans, monitored effectively, and delivered with measurable impact. The Manager - Business Management works closely with the Executive Director - Business Management and department heads to drive operational alignment, efficiency, and informed decision-making. Key Accountabilities: Operational Performance & Analysis Review and analyse operational performance across all DHLE Operations departments to identify gaps, trends, and improvement opportunities. Provide insight-driven recommendations that support continuous performance enhancement and operational excellence. Prepare monthly and quarterly performance dashboards summarizing progress against KPIs and key deliverables. Support the Executive Director and COO in preparing operational reports and decision-support analyses. Monitor stakeholder activity/progress to ensure that targets are met/exceeded. Identify opportunities that will support the company in meeting / exceeding targets across each of the Company scorecard metrics. Planning & Execution Support Coordinate the preparation and consolidation of departmental business plans, objectives, and KPIs. Track progress of key initiatives and ensure alignment with strategic and operational priorities. Anticipate challenges and propose practical solutions to maintain delivery momentum. Facilitate interdepartmental coordination to ensure consistency and collaboration across DHLE Operations. Attend meetings with the COO, capture key discussions, document decisions, and prepare detailed action lists. Manage the COO’s action list, ensuring timely follow-up with relevant departments and stakeholders. Provide the COO with regular status updates, highlighting progress, delays, and critical issues requiring attention. Lead and manage special projects delivering comprehensive solutions from initiation to completion including spearheading key tasks like due diligence, historical and current document review, commercial assessments, and contract review. Support the COO in preparing for high-level stakeholder meetings, including briefing notes, dossiers, and follow-up reports. Anticipate COO requirements by proactively gathering and organizing relevant data, documents, and insights. Reporting & Communication Develop clear, concise, and well-structured reports, presentations, and briefing notes for the COO and senior leadership. Consolidate updates and ensure accuracy and consistency in submissions to the CEO Office, EXCOM, and related forums. Translate operational data and progress updates into actionable insights for management decision-making. Governance & Process Improvement Support implementation of governance standards, reporting frameworks, and operating procedures within DHLE Operations. Identify and recommend process improvements to enhance efficiency, accountability, and coordination. Ensure timely and structured follow-up on management actions, decisions, and audit recommendations. Stakeholder Collaboration Engage with functional leads across Development Control, Urban Planning, GIS & Landbank Solutions, and related units. Work closely with enabling functions such as Finance, HR, and Strategy to ensure operational alignment and effective support to business needs. Foster a culture of proactive communication, accountability, and continuous improvement within Operations. Build and maintain strong, professional relationships with stakeholders to facilitate smooth collaboration and foster trust. Act as a point of contact for stakeholder inquiries, ensuring timely and accurate communication aligned with the COO’s priorities. Ensure consistent and timely communication of COO directives to internal departments. Facilitate cross-departmental collaboration to ensure business objectives are achieved on schedule. Maintain a confidential and well-organized filing system (digital and physical) of COO office documentation. Prepare internal and external correspondences (email, formal letters) to initiate or respond to matters raised by key internal and external stakeholders.