Business Development Executive-Auto Repair Workshop

Client of Careers International

1. Client Acquisition & Relationship Management

• Identify, approach, and onboard new fleet clients, corporate accounts, insurance partners, and walk-in customers.

• Maintain strong relationships with existing clients to ensure repeat business.

• Conduct regular follow-ups with potential leads and convert them into active customers.

• Schedule client meetings, garage tours, and service presentations.

2. Sales & Revenue Generation

• Promote workshop services including mechanical repairs, electrical repairs, diagnostics, AC servicing, body shop works, periodic maintenance, and detailing.

• Achieve monthly sales targets and KPIs.

• Develop proposals, quotations, and service packages tailored to client requirements.

• Upsell and cross-sell workshop services.

3. Market Research & Strategy

• Study the local automotive market to identify business opportunities.

• Monitor competitor pricing, offers, and service trends.

• Suggest promotional activities, loyalty programs, and seasonal offers to increase revenue.

4. Customer Experience Support

• Coordinate between customers and service advisors to ensure smooth service flow.

• Follow up on customer satisfaction and collect feedback for improvement.

• Assist in handling customer grievances and ensure timely resolution.

5. Reporting & Documentation

• Maintain a database of leads, visits, conversions, and client interactions.

• Prepare weekly and monthly business performance reports.

• Track invoices, payments, and contract renewals for corporate clients.