Boutique Manager Montblanc

Sales

• Maximise turnover and profitability development of the boutique.
• Sales generated inside the boutique.
• Sales generated outside the boutique (presentations made in palaces and to VIP clients).
• Discount management: Control of discount and general expenses in the boutique.
• Performance analysis, KPI development and SWOT analysis of the boutique.

Customer Focus Service

• Direct contact with Royals and Collectors.
• Implementation of customer relationship programs with boutique teams.
• Improvement of database registration (quantity and quality).
• Professional Customer Service/ After Sales Service execution in boutique.

Team Management Leadership:

• Set KPl's targets for team.
• Personal development talent management.
• Motivation of the team.
• Monitoring and appraisal of team.
• Integration and training of new Sales Associates in the field.
• Support Retail Director in recruitment process of new team members.

Operations and Administration:

• Main contact for all requests related to the boutique.
• Strict adherence to the Richemont Montblanc specific Retail Procedures.
• Optimising stock management in boutiques (replenishment, rotation, inventory).
• Proper execution and timely delivery of boutique reports.
• Proper maintenance in the boutique.
• Implementation of security concept.
• Execution of promotion and incentives on boutique level.

The Boutique Manager ensures:

With Retail Director

• Definition of objectives for the boutique.
• Definition, support and realizations of marketing activities (commercial).
• Develop a merchandising concept.

In coordination with Visibility Manager

• Excellence at POS at any time and control of quality of displays.
• Adhesion to appropriate display and product guidelines at all times.

In coordination with Sales Trainer

• Coaching of the boutique teams.
• Monitor self-learning progress of team.