Bell Person/Valet Driver SPHC

Responsibilities

• Receives guests in a professional and friendly manner, satisfying guest expectations from arrival through to departure.
• Maintains effective communication with all related departments to ensure smooth service delivery.
• Greets guests upon arrival offering assistance at all times.
• Maintains an up to date knowledge of the hotel and local services supplying information and responding to guest queries.
• Maintains awareness of guest profile through Opera guest profile system.
• Ensures that the guest luggage is carried from arrival point to room and from room to departure point on check out.
• Deals promptly, efficiently and pleasantly with incoming calls.
• Handles all messages, mail and packages for guests and staff ensuring they are delivered at the appropriate time in a professional manner.
• Delivers morning newspapers to rooms.
• Delivers guest messages and other deliveries immediately without delay in a professional manner.
• Maintains the daily function board and Opera notice board.
• Suggestively sells Hotel promotion, outlets and facilities at all times.
• Regularly checks the lobby area, ensuring it is clean and tidy.
• Ensures Concierge desk and store room is clean tidy and well organized.
• Receives from the Night Manager Registration cards to be filed and placed in order according to the established procedure.