Bell Attendant Valet Parker

IHG Hotels & Resorts

A little taste of your day-to-day:

• Make sure our guests always get a warm welcome and a sincere farewell from you
• Manning the bell desk or the door while ensuring the Lobby, Concierge and Driveway areas look great
• Adhere to guest checking in / checking out / room move procedures pertaining to baggage handling and storage
• Deliver a memorable experience to guests with a swift and personal service Acknowledge IHG Rewards Club members and returning guests, in person or on the phone not forgetting to recognize guests by name.
• Effective use of empowerment and resolve guest issues and use their feedback to improve services for guest satisfaction
• Collate and share local insights via weekly newsletters to meet guest requests i.e. sporting events, places of interest and local restaurants etc.
• Responsible for rooming checking in guests and ensure great guest relationships are made in a very short space of time
• Prepare daily newspaper requests and delivery of the same according to guest preferences
• Be compliant with federal, state and local laws and safety regulations and report any violations to Supervisors/Managers
• Follow systems, security and cash handling procedures and hotel services as per quality standards.
• Assist guests by parking/retrieving their vehicles with utmost care and minimize hotel liability for damages by driving safely.
• Follow Residence SOPs while issuing valet tickets to guests
• Maintain driveway traffic and keep areas spotless to maintain the perfect Intercontinental Hotels and Resorts image.
• Jump into other ad-hoc duties when your colleagues need your help.
  
  

What we need from you:

• Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great.
• Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computers
• Flexibility - night, weekend and holiday shifts are all part of the job
• You ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - At least one year experience in an upscale hotel / equivalent environment as a Concierge or related discipline
• Strength most of times you ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling
• Valid UAE Driving License