Job Description

Roles & Responsibilities

Department Overview:

AZI Hospitality specializes in providing luxury hospitality services to clients. The department offers a wide range of services, including event management, catering, and customer handling. AZI Hospitality works with clients to create bespoke experiences that cater to their specific needs and preferences.

Job Purpose:

The Bell Attendant cum Chauffeur provides exceptional customer service by greeting and assisting guests with their luggage, transportation needs, and other requests. This role involves driving guests to and from the airport, operating the company vehicle in a safe and efficient manner, and maintaining the vehicle's cleanliness and upkeep.

Key Responsibilities

Key responsibilities include (but not limited to):

Participating in the daily shift briefings with the Concierge team and ensure timely reporting for the duty hand-over.
Verify the flight schedule for the day and ensure that the required preparations are in place
Review the requests for transport arrangements for the flight schedule and ensure timely availability of the cars
Welcome and greet guests when they arrive at the FBO or are leaving the FBO terminal
Baggage handling as per the standard operating procedures in place for arrivals and departure
Perform the daily vehicle inspection at the start of every shift and report to the Supervisor on observations, if any.
Ensure cleanliness of all passenger transportation vehicles and baggage trolleys
Always escort visitors and introduce/ hand over to the person responsible
Administrative responsibilities for couriers and shipments
Ensure the health and safety of themselves, the team, crew, passengers, visitors, equipment/ vehicles and the assets.
Use the appropriate communication channels and etiquette to communicate with other teams as necessary.
Ensure a high degree of customer service, grooming, attentiveness, speed, and control error rates, whilst maintaining consistency in services.
To follow the prescribed driving regulations and observe the recommended speed limits at all times
Other duties assigned by Line Manager

Requirements:

Qualification

High School Level Education

Experience

Minimum 2 years' background experience in aviation ground support / hospitality industry

Skillset

Fluent in English
Excellent in customer service
Intermediate IT Skills (MS Office database management).
Should have experience in luggage transport procedures.
Capable of lifting approximately 50 lbs.

Bell Attendant cum Chauffeur Jetex Flight Support

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