Job Description

Roles & Responsibilities

As a Barista, you will be responsible for preparing and serving high-quality coffee, tea, and specialty beverages while ensuring a warm, engaging, and personalized guest experience. You will maintain a clean and organized workstation, follow brand standards, and contribute to the overall success of the outlet by promoting beverages and enhancing guest satisfaction in line with InterContinental s promise of True Hospitality for Good.

Key Responsibilities

Prepare and serve coffee, tea, and other beverages to brand and recipe standards.
Provide guests with product knowledge, recommend beverages, and upsell items to enhance their experience.
Ensure all equipment (coffee machines, grinders, blenders, etc.) is operated safely and maintained in good working order.
Maintain cleanliness and organization of the barista station, display counters, and seating area.
Monitor stock levels of coffee beans, tea, syrups, milk, and other supplies, and report shortages to supervisors.
Handle guest requests, feedback, and complaints with professionalism, ensuring service recovery where needed.
Adhere to food safety, hygiene, and sanitation standards in compliance with hotel and local regulations.
Assist in training new team members on coffee preparation techniques and service standards.
Support overall F&B operations as required, including assisting colleagues during peak business hours.

We ll reward all your hard work with competitive salary and benefits.

Join us and you ll become part of the global IHG family and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Desired Candidate Profile

Ideally, you'll have some or all of the following competencies and experience we're looking for:

High School diploma or equivalent required; vocational training in hospitality is an advantage.
Minimum 1 year of experience as a Barista in a hotel, caf , or similar environment.
Strong knowledge of coffee beans, brewing methods, latte art, and specialty beverages.
Passion for coffee culture and customer service excellence.
Strong communication skills in English; additional languages (Arabic, French, etc.) are an advantage.
Professional appearance and grooming standards.
Ability to work in a fast-paced environment while maintaining attention to detail.
Basic cash handling or POS experience preferred.

Barista InterContinental

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