Banking Application Support Analyst Engineer

SBS Software

Within a team of senior and junior Analyst Engineers, you will provide first-level support across all functional areas of the Amplitude software package. Your role will be to take charge of, diagnose, and resolve tickets submitted by our clients, or, when necessary, escalate them to level 2 with a complete and documented analysis.

Upon your arrival, you will benefit from an individualized integration and training program, supervised by a mentor. You will discover our tools, methods, processes, as well as the technical and functional aspects of the software, to gradually develop your autonomy.

Main responsibilities :

• Analyze, diagnose, and resolve incidents reported by our clients using the knowledge base and documented procedures.
• Manage and monitor the client relationship throughout the request handling process.
• Contribute to industrialization and continuous improvement projects (automation, standardization, documentation, etc.).

This position is an excellent entry point for various career paths:

• Technical or functional expertise,
• Project management,
• Team leadership.