Back Office Customer Advisor Concentrix Corporation

Your mission as a Back Office Customer Advisor:
As a Back Office Customer Advisor, you will play a key role in:

• b>Handling customer requests accurately/b>: Process customer requests and inquiries through written channels such as emails, online forms or chats, while ensuring accurate and structured follow-up.
• b>R solving problems effectively/b>: Analyze requests, identify suitable solutions and handle complaints to guarantee customer satisfaction.
• b>Ensuring quality and compliance /b>: Respect internal procedures and quality standards in every interaction to maintain impeccable service.
• b>Contributing to customer loyalty/b>: Offering personalized responses that strengthen trust and customer relationships.

What we offer you: At Concentrix, we prioritize the development of our talent. Here are the unique benefits we offer to recognize your contribution:

• b>An attractive salary with additional bonuses/b>:
  • Language bonus dedicated to our multilingual Game-Changers.
  • Regularity bonus from the 12th month and motivating performance bonuses.
  • Special Prime A in El Adha.
• b>Exceptional employee benefits/b>:
  • Advantageous health insurance and supplementary retirement benefits after one year.
  • Flexible hours with the possibility of teleworking after an integration period.
  • Free access to our gym.
  • Transport assur allowing you to travel to your workplace safely and without logistical constraints.
  • Ongoing training to develop your skills and acquire new knowledge tailored to the position.
• b>A dynamic work environment:/b>
  • Themed activities and gifts throughout the year to strengthen team spirit.

Our Recruitment Process: 1- Online Tests (1 hour): Once your application is received, you will receive an email inviting you to participate in a series of online tests. These interactive assessments are designed to highlight your language and technical skills, as well as your personality. A key step to better understand your potential and help you stand out! 2- Telephone Interview: An exploratory conversation with a member of our recruitment team to discover Concentrix and confirm the suitability of your profile. 3- In-Person Interview: An in-depth discussion to validate your skills and align your ambitions with our culture. Ready to take on the challenge? Join the Concentrix adventure, where innovation and excellence meet!