AVP Client Service Engineering
First Abu Dhabi Bank
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Posted 11 hrs ago
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Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Description
AVP Client Service Engineering First Abu Dhabi Bank Abu Dhabi, UAEbr>
Key Responsibilities
- Support the redesign and documentation of client service journeys to ensure they are client-centric, efficient, and risk-controlled
- Contribute to end-to-end process optimization and automation initiatives across client service functions
- Coordinate with cross-functional teams to ensure timely delivery of agreed initiatives and milestones
- Track, analyze, and report performance against key KPIs related to customer experience, scalability, and risk
- Support governance routines by preparing updates, tracking actions, and escalating delivery risks where required
- Collaborate with business, operations, technology, and risk stakeholders to align priorities and execution
- Promote disciplined delivery practices, continuous improvement, and adoption of standardized tools and frameworks
- Assist with change initiatives to ensure effective implementation and sustainable outcomes
Desired Candidate Profile
Bachelor s degree in Business, Engineering, Management, or a related discipline
- Experience supporting service transformation, process improvement, or automation initiatives within banking or financial services
- Strong coordination and program support skills with the ability to manage multiple priorities
- Understanding of client service operations, process optimization, and performance management
- Ability to analyze data, track KPIs, and prepare clear performance reports
- Strong communication and stakeholder engagement skills
- Proactive, detail-oriented, and able to work effectively in a fast-paced environment
Company Industry
- Banking
- Financial Services
- Broking
Department / Functional Area
- IT Software
Keywords
- AVP Client Service Engineering
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First Abu Dhabi Bank
First Abu Dhabi Bank is the UAE s largest bank and one of the world s leading financial institutions, offering a comprehensive range of corporate, investment, retail, private, and Islamic banking services. Headquartered in Abu Dhabi, FAB is recognized for its strong governance, commitment to innovation, and focus on delivering secure, efficient, and client-focused financial solutions across its regional and international operations.