Audio Visual (AV) Manager

AccorHotel

Key Responsibilities

• Manage the setup, operation, and breakdown of audio, video, lighting, and stage equipment for all events and entertainment programs.
• Partner with the Events, Entertainment, and Recreation teams to deliver innovative and high-quality guest experiences.
• Provide technical support to clients, event planners, and internal stakeholders before and during events.
• Maintain detailed event checklists, run sheets, and ensure timely execution of AV elements.

Equipment & Maintenance

• Oversee the maintenance, inventory, and storage of AV equipment, ensuring all systems are fully operational.
• Implement preventive maintenance schedules and troubleshoot technical issues quickly.
• Research and recommend upgrades or new technologies to enhance the resort s AV capabilities.

Team Leadership

• Lead, train, and schedule a team of AV Technicians to provide professional, high-standard support.
• Foster a collaborative, guest-focused culture within the AV team.
• Provide coaching and technical training to upskill the team and maintain service excellence.

Health, Safety & Compliance

• Ensure compliance with all safety regulations and brand standards in the handling and installation of AV equipment.
• Monitor the safe use of lighting, sound, and stage rigging during events.
• Maintain documentation of risk assessments, incident reports, and compliance checks.

Administration & Budgeting

• Manage AV department budgets, including forecasting, procurement, and cost control.
• Negotiate with external AV vendors and service providers when outsourcing is required.
• Track and report on AV expenses, usage, and performance metrics.