Associate Voice Consultant

Precedence Technologies

• Provision and configure voice systems, including VoIP phones, softphones, and unified communications tools.

• Assign and manage phone numbers, extensions, voicemail, and call routing features.
• Maintain accurate records of user voice configurations and update system inventory documentation.
• Troubleshoot voice-related issues during user onboarding and provide first-level technical support.
• Monitor performance of voice systems and escalate complex issues to senior engineers as needed.
• Ensure compliance with voice security policies and manage user access controls.
• Support integration of voice services with collaboration platforms (e.g., Avaya, Mitel, Alcatel, Microsoft Teams).

Qualifications & Skills :

• Bachelor s degree in IT, Telecommunications, or a related field (or equivalent experience).
• 1+ years of experience in voice engineering, IT support, or related roles.

• Working knowledge of VoIP technologies such as SIP, RTP, and PBX systems.

• Familiarity with platforms such as Cisco CUCM, Avaya, Mitel, Alcatel, or Microsoft Teams Voice.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP) is a plus.
• Strong attention to detail and ability to manage multiple onboarding requests simultaneously.

Preferred Certifications:

• Avaya / Mitel / Alcatel Certification
• Microsoft Teams Voice Certification
• CompTIA Network+ or equivalent