Associate Onboarding & Training - Local Shops

Delivery Hero

Responsible for the day-to-day activities and supporting the local Operations Manager in the execution of priorities and tasks. Main point of contact for vendors ensuring any changes, issues or requests are completed and tracked.

What s On Your Plate?

• Support the local Ops Manager & (key) account managers to improve operational metrics & set vendors up for success

• Own new vendor onboarding processes including scanning inventory for catalog creation & ensuring 100% accuracy and completion of assortment information setting up branches across platforms & setting up opening hours

• Actioning vendor changes i.e. opening hours, contact numbers, assortment

• Coordinating monthly scanning dates for selected accounts and ensuring actions are taken immediately (updating catalogue, price changes etc.)

• Responsible for updating vendors' assortment catalogue and integrations process for assortment, inventory management & price updates

• Daily review of performance & monitoring of inventory/price updates, identifying any issues and resolving to ensure correct availability & prices

• Regularly reviewing vendors' assortment looking at orders generated & top out-of-stock worst offenders; sharing reports with the local ops manager

• Responsible for ensuring vendors have the right training, tools (devices etc.) and processes in place ensuring local tracking, implementation and vendor compliance

• Vendors point of contact for any technical or process issues, creating incident tickets / providing guidance/solutions immediately.

• Collaborate with other VCs within the market and across the region for best practices and lessons learned

• Ability to carry out daily checks with limited support, ensuring all local processes are followed and completed

What Did We Order?

• Strong vendor operational knowledge

• Ability to document processes and guidelines

• Ability to work with data and highlight key insights

• Ability to solve minor issues efficiently, understand which issues require escalation and propose documents/changes to mitigate

• 1 plus years experience in an operational role

• Understands grocery operations

• Fluent in Arabic is a must