Associate Manager - Marketplace Operations Majid Al Futtaim

Marketplace Listing Responsibilitiesbr> Seller Assistance; Provide timely and comprehensive assistance to sellers via various communication channels (e.g., email, phone, chat) regarding account setup, product listing, order management, payment issues, and general inquiries.br> Issue Resolution; investigate and resolve seller concerns, complaints, and disputes effectively and efficiently, ensuring a positive resolution and satisfactory outcome for both the seller and the customer.br> Platform Guidance: Educate sellers on platform policies, procedures, and best practices to ensure compliance and optimize their selling experience, including guidelines for product listings, pricing strategies, and promotional campaigns.br> Cross-Functional Collaboration; Collaborate closely with other teams, such as Account managers, Operations, and Customerbr>Service, to align seller experience updates with overall business objectives.br> Participate in cross-functional projects and initiatives to support the growth and success of the marketplace platform.Compliance and Policy Adherence: Ensure compliance with all marketplace policies, guidelines, and regulatory requirements. Stay informed about changes in marketplace policies and communicate updates to relevant stakeholders. Enforce adherence to intellectual property rights, product safety standards, andbr>other legal requirements governing product listings.br> Execute the set project SOP and put forward enhancements to simplify and reduce overhead on the processbr> Contributes to root cause analysis in escalation managementbr> Creates/updates/define and follows SOP/flow of processesbr> Identifies process improvement opportunities (enhancements and pain points) at process/ function levelbr> Demonstrates the ability to handle improvement projectsbr> Executes standard, small scale projects or assigned components of a larger project to improve processes, using tools or reporting to achieve quality metrics or improvementsbr> Arrives at new solutions, i.e., tools, processes, etc. (UAT/ collaboration with teams to execute the new process flow)br> Conducts regular audits of activities related to functional area and educates the team on quality errorsbr> Owns goals and targets for specialized functionsbr> Tracks and reports progress on key metrics specific to functional areabr> Executes process-wide priority projects to improve operations performance in association with the operations leadersbr> Responsible for providing support for data collection, preparing reports, and reaching out to multiple stakeholdersbr> Pilots solutions with internal support functionsbr> Manages escalation on routine/predefined tasksbr> Communicate clearly to Project Lead on questions/Inquires and issues of the processbr> Setting a very high bar of performance on projects deliverables, including productivity, SLA and Quality.br> Drives continuous improvement and contribute to error correction process by documenting any issues /action planning in functional area and own specific action or changebr> Collaborate with Inter-teams as per need and carry out basic needed analyses to help ensure efficiency and effectiveness of program shows continuous improvement