Associate, IT Support

ESLSCA University

Posted 30+ days ago

Experience

1 - 4 Years

Job Location

Giza - Egypt

Education

Any Graduation()

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Location: Pyramids Heights/ Heliopolis

Reports to: Manager, IT Support

Purpose: Responsible for maintaining a smooth operation of all IT related devices & systems in the university by providing all initial technical support to Faculty, Students & Staff and troubleshooting technical issues through designated personnel.

Principal Accountabilities:

  • Technically prepares, and installs all newly acquired computers, Printers/photocopiers, internet routers and servers.
  • Keeps track and handles the inventory of all IT related hardware in addition to reporting it on regular basis or as required.
  • Ensures maintenance of all IT related systems in terms of software and hardware.
  • Responds to all employees software and hardware inquiries resolving related problems.
  • Checks on servers, internet routers and access points on daily basis to ensure proper operation.
  • Acts as the contacts person and as a liaison between Faculty, Students & Staff and the designated personnel for technical issues, regarding networks, enterprise applications or other systems.
  • Attends to any additional tasks requested by Direct Supervisor.

Desired Candidate Profile

Minimum education requirement:

  • BA in any relevant field

Experience:

  • 1-4 years of experience in Help Desk & IT Support

Skills:

  1. Very Good communication skills
  2. Very Good proficiency of English Language
  3. Very Good Customer Service skills
  4. Very Good troubleshooting & Problem Solving Skills

Company Industry

  • Education
  • Training
  • Teaching
  • Academics

Department / Functional Area

  • IT Software

Keywords

  • Associate
  • IT Support

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ESLSCA University

https://wuzzuf.net/jobs/p/imo5ip61nxzu-associate-it-support-eslsca-university-giza-egypt