Associate Director Learning Solutions Manager

Fitch Ratings

About The Team

The Client and Learner Manager leads our Client and Learner Services Team in the successful delivery of sophisticated client learning programmes and solutions across the world.

The purpose of this role is to oversee and support the delivery of learning solutions, comprising a blend of complex instructor led programs and e-learning based learning. Working with clients and learners directly to deliver excellent experience within agreed timelines whilst managing internal processes, financial and quality controls.

How You ll Make An Impact

• Work closely with Client Learning and Development teams to understand learning outcomes and requirements. Define measures of success and demonstrate how those measures have been met
• Work closely with product, digital learning and content teams to ensure learning platforms and content align with desired learning outcomes and excellent learner experience.
• Creating project plans and schedules covering all elements of solution delivery and share with internal and external stakeholders. Proactively monitor risks & issues escalating where necessary
• Manage all elements of learning solution delivery: raising work requests, logistics, learner assessments, access to learning platforms, assessments, feedback, reporting and invoicing.
• Manage large volumes of queries from clients, learners and stakeholders
  

What W Ould Make You Stand Out

• Good understanding of learning outcomes and learning management systems: setting measures of success and optimising learner journeys
• Previous experience in the learning industry and understanding of the local market, competition and macro-economic factors.
  

Why Choose Fitch

• Hybrid Work Environment: 3 days a week in office required based on your line of business and location
• A Culture of Learning & Mobility: Dedicated trainings, leadership development and mentorship programs designed to ensure that your time at Fitch will be a continuous learning opportunity
• Investing in Your Future: Retirement planning and tuition reimbursement programs that empower you to achieve your short and long-term goals
• Promoting Health & Wellbeing: Comprehensive healthcare offerings that enable physical, mental, financial, social, and occupational wellbeing
• Supportive Parenting Policies: Family-friendly policies, including a generous global parental leave plan, designed to help you balance career and family life effectively
• Inclusive Work Environment : A collaborative workplace where all voices are valued, with Employee Resource Groups that unite and empower our colleagues around the globe
• Dedication to Giving Back: Paid volunteer days, matched funding for donations and ample opportunities to volunteer in your community