Associate Customer Service Specialist

Medtronic

Direct contact person for all customer orders management within the region for all of Medtronic Arabia s Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
• Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
• Support organizing of excellent, efficient third-party warehousing & distribution operations.
• Support of establishing of effective quality management system.