Associate Business Analyst

SITA

As an Associate Business Analyst, you will be responsible for identifying and understanding customers' business issues and processes, defining and documenting customer needs, and providing functional requirements and expertise for translating these needs into SITA solutions across different portfolios.

You will be accountable for reinforcing and retain our unique positioning as the most trusted strategic partner to our customers leveraging our diverse culture, passion, expertise and geographical presence with a consultative approach.

Reporting to the Senior Business Consultant, you will be a part of the Consultancy team included in the MEA Business Transformation Team with the Innovation and Marketing teams.

WHAT YOU LL DO

• Be the primary interface for salespersons to support customers engagements on technical & commercial matters.
• Analyze and document customer requirements and business process.
• Work with customers to better understand their business models and develop sound technical solutions to meet their requirements.
• Provide customers with comprehensive, up-to-date information on SITA products, product enhancements and new solutions, through customer meetings and workshops.
• Build simple business cases, based on standard pricing models, to gain management support ensuring SITA s profitability at all times.
• Acts as a source for commercial expertise through the understanding of SITA s existing customers, contracts, products, markets, and competitors.
• Perform basic data analysis and reporting.
• Work closely with project managers to ensure efficient transfer of projects for implementation.
• Work Closely with Marketing team to support strategic initiatives to improve product/service value-based proposition messaging and lead generation.
• Work Closely with Innovation team to participate to customer workshops and new initiatives.