Assistant Workplace Experience & Operations Manager (Assistant FM) Jones Lang LaSalle

What this job involves:

The Assistant Workspace Operations Manager will be responsible for delivering an exceptional client service, having oversight of all contracted workspace services and working collaboratively with specialist department heads. They will ensure the timely and conscientious management of tasks, ensuring the building readiness. They will act as an ambassador of the wider JLL regional teams, representing our values in front of the client and wider stakeholders.

What your day-to-day will look like:

Supplier Management

• Manage supplier relationships and performance through regular reviews, KPI meetings, and corrective actions
• Ensure compliance with contracted requirements and local regulations
• Coordinate mobilization of services for new client workspaces
• Champion FM experience, data insights, and sustainability initiatives

Experience Management

• Implement global workplace experience programs to enhance employee satisfaction
• Execute events, amenities, and workplace services
• Analyze utilization data and engage stakeholders to optimize offerings
• Establish experience services during workspace mobilization

People & Stakeholder Management

• Develop high-performing supplier teams and foster collaborative environments
• Build strong client relationships across all organizational levels
• Deliver exceptional customer service meeting client expectations

Health, Safety & Operations

• Implement safety procedures and ensure regulatory compliance
• Support WE&O contract delivery and maintain building performance standards
• Conduct inspections, audits, and emergency response
• Assist with operational setup for new workspace mobilization

Desired or preferred experience and technical skills:

• You can meet tight deadlines and work efficiently and collaboratively as part of a team to solve problems with professionalism and service focused approach.
• You have 3-5 years direct facilities management operational experience.
• You have experience using a Computerized Maintenance Management system for managing Preventative Planned Maintenance
• You have experience managing a team/ people management skill.
• You have knowledge of in-country requirements related to building regulations, H&S, contractors, statutory regulations, etc.
• You have a qualification in a related Engineering/Technical field relating to building/facility management (desired, not essential)
• You have experience overseeing maintenance management and testing of critical systems/environments (desired, not essential).

Required Skills and Experience:

• Arabic & English speaker
• You keep up to date with industry trends and have direct experience or an interest in facilities management and customer service.
• You are open and have good communication skills.
• You strive for excellence in what you do and share ideas for improvement.
• You are proficient with Word and Excel and have a keen interest in technology.
• You are adaptable to work to requests and projects that may vary from day to day.