Assistant Store Manager

Al-Futtaim Automotive

Job Requisition ID: 171050

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Group s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview Of The Role

• The Assistant Store Manager is responsible for supporting the Store Manager in the efficient operation of the store, achieving customer service standards, and implementing effective in-store execution to drive sales and profitability. This role requires the ability to analyze sales data to meet business targets, and strong communication skills to inspire the store team. Success relies on balancing operational functions, engaging staff, optimizing sales strategies, and maintaining company standards.
  
  

What You Will Do

Profit Financial

• Lead, evaluate, and guide sales performance at store level, suggesting strategies to meet sales targets.
• Facilitate monthly category sales meetings, updating staff on performance and suggesting improvement plans.
• Execute strategies, ensuring full program implementation for exclusive products to meet sales goals, providing feedback on promotional effectiveness.
• Initiate expense optimization plans and recommend measures to control store expenses.
• Maintain shrinkage below tolerance levels by monitoring retail standards daily.
• Drive, monitor, and review sales performance & recommend action plans to deliver agreed sales budget.
  
  

Commercial

• Oversee display implementation and timely restocking, ensuring availability.
• Manage accurate inventory adjustments (GAP, Cycle Counts), adhering to service standards.
• Ensure customer satisfaction surpasses expectations, handling queries and complaints professionally.
• Promote loyalty programs, driving transaction participation.
• Implement selling techniques to achieve conversion rates, communicating promotions regularly.
• Validate proper execution of promotional activities and store initiatives.
  
  

Process

• Support store manager in keeping policies, brand standards, grooming guidelines, and internal control procedures communicated and implemented as per SOP.
• Demonstrate strong analytical skills and understanding of the system and reporting.
• Monitor store controllable expenses, supervise loss, asset protection, and risk management, and be accountable for inventory management.
• Liaise with mall management and manage store documentation as appropriate (daily reports, banking, refunds, exchanges, etc).
• Conduct cashiering duties as necessary.
  
  

People

• Assist with planning and monitoring Personal Development Plans and in-role development interventions.
• Review and discuss performance appraisals and personal plans of direct reports.
• Implement action plans for employee engagements.
• Conduct competency building activities.
• Complete and discuss performance reviews.
  
  

Required Skills To Be Successful

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage and develop a cohesive team effectively.
• Proven track record in achieving sales targets and customer satisfaction.
  
  

What Qualifies You For The Role

• Bachelors degree required.
• Minimum 2+ years of experience in retail and team management within the beauty sector.
• Strong knowledge of the beauty industry and current trends.
• Proficiency in retail operational skills, including stock management, visual merchandising, systems operations, and cash handling.
• Computer proficiency required.
• Management skills focused on people development.
• Empathy and customer service orientation.
• Results-oriented mindset with leadership and problem-solving skills.
• Excellent relationship skills, integrity, and trustworthiness.
  
  

We re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click apply : Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

Job Details