Assistant Shop Manager

Trex

Job Summary:


As an Assistant Manager / Manager in Training, you will support the day-to-day operations and gradually take on leadership responsibilities. This role is ideal for someone with strong initiative, a passion for retail and lifestyle concepts, and a desire to grow into a full management role. You will be actively involved in floor supervision, customer service, operations, creative activations, and coordinating with various departments including finance, marketing, and events.


Key Responsibilities:

Retail Floor Support


+ Support the Shop Manager in supervising staff and floor operations

-Ensure high-quality customer service is consistently delivered

- Assist in maintaining store appearance and visual merchandising standards

-Open and close the shop in the absence of the Shop Manager


Operations & Coordination

- Assist with scheduling, stock management, and daily reporting

-Help coordinate flower corner replenishment and daily display upkeep

- Support pottery class setup, customer bookings, and workshop logistics

- Ensure the meeting/office space is ready for use and properly managed


Administrative & Financial Support

- Assist with daily sales reconciliation and POS tracking

- Coordinate with audit/finance team on inventory accuracy and petty cash

-Maintain logs for workshops, space rentals, and bookings


Marketing & Content


- Coordinate with the marketing team for campaigns and social media content

- Participate in PR events and help create behind-the-scenes stories for social channels

- Take part in generating ideas to attract footfall and increase brand visibility


Team Leadership Development


Step into supervisory duties as needed (floor leader, shift

supervisor)

- Take part in leadership training and management meetings

- Shadow the Shop Manager and learn all SOPs and reporting structures

- Provide feedback and suggestions for process improvements


Qualifications:


- 1-3 years of experience in retail, (caf is a plus) , lifestyle, or hospitality roles

- Strong communication, organizational, and multitasking skills

- Eagerness to learn and grow into a leadership position

-A good eye for detail and customer service excellence

- Interest in lifestyle retail, design, or creative fields is a plus


- Familiarity with basic social media and content creation is

desirable


Career Path:

-Upon successful completion of the training phase and

demonstrated leadership capability, this role may lead to a

Shop Manager or Concept Lead position.