Assistant Restaurant Manager - Levantine/Mediterranean Rosewood Hotels and Resorts

Job Summary:

Ensuring that the restaurant section is managed efficiently according to the established concept statement, providing warm and genuine service delivered with passion and dedication, exceeding our guests expectations at all times.

Essential Duties and Responsibilities:

Guest Satisfaction:

• Ensure the delivery of brand promise, demonstrating and reinforcing Rosewood Hotels and Resorts, Culture and brand standard.
• Ensures that associates also provide excellent service to associates in other divisions as appropriate.
• Spends time in public areas observing associate-guest interaction and talking with guests, works through Department Heads to coach associates in guest service skills as necessary.
• Ensures that all guest and associate complaints are resolved in a quick and efficient manner.
• Maintains positive guest and associate interactions with good working relationships.
• Implements agreed upon beverage policy and procedures throughout the property.
• Deliver unprecedented personalization. Offer discreet recognition. Connect with guests passions and create memorable experiences.

Finance / Administration:

• Ensure that the outlet is running efficiently, including the correct stock levels for all areas, including the front and back of the house.
• Communicate on the performance of the business in an ongoing fashion, including the successes, concerns, and any issues or requirements for support.
• Manage all areas of business and T&C administration as required as assigned to you by the Restaurant Manager, ensuring all Rosewood policies are adhered to and upheld, including, but not restricted to; Associate reviews, return to work forms, holiday forms, stocktaking, disciplinary paperwork.
• To ensure that all departments within your control are operating to appropriate manpower/productivity ratios as agreed with the Restaurant Manager.
• Learn and have knowledge about restaurant direct competitors (benchmarking).
• Assist the Restaurant Manager to achieve the monthly and annual KPO target and the outlet s revenue.

Operations:

• To have a full working knowledge of the restaurant floor plan / layout and all F&B offers.
• Manage Micros, Open Table, Knowcross & all other systems as required.
• Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
• Check the status of all orders and ensure that they are delivered within designated timelines.
• Organizing monthly team meeting and Daily Calling every day with Restaurant Manager.
• Establish excellent rapport with guests in a professional manner.
• Ensure that all associates have a complete understanding of and adhere to associate rules and regulations.
• Exercise responsible managerial behavior at all times, and positively represent the management team and Rosewood Hotels & Resorts.
• Understand and strictly adhere to Rules and Regulations established in the hotel's policies concerning fire, hygiene, health, and safety.
• Have a high level of industry trend awareness and a keen interest in the local hospitality scene.
• Build a personal profile as the managerial face of the restaurant.
• Handle all guest enquiries and complaints in a courteous and efficient manner, following through to ensure any problems are resolved satisfactorily and in a timely fashion.
• Work towards a high level of guest recognition and build a full working knowledge of guest preferences.
• Ensure discretion and confidentiality with VIP customers and ensure all information is added to the reservation in-house database.
• Ensure each associate is following the bar Order of Service and Standard Operating Procedures at all times.
• Mentor associates as assigned to you, following all correct training procedures and standards.
• Monitor associate development on the floor identifying training needs and any areas of concern.
• Train associates in order taking, menu knowledge, proper selling, and techniques.
• To ensure effective communication throughout the restaurant at all times.
• To take responsibility for correcting poor performance and taking disciplinary action in line with T&C guidelines and regulations.
• Prepare weekly schedules with the Bar Manager according to T&C directives and workforce forecasts. Adjust schedules during the week to meet demands.
• Organizing monthly team meeting and Daily Calling every day with Manager.
• Develop and implement plating guides on the dishes and items served (food and drinks) intended for associates.
• Take on all other responsibilities as outlined by the Restaurant Manager.

Standard Responsibilities:

• Comply and adhere to the Rosewood company policies.
• Take on other tasks in addition to the ones stated, in a reasonable framework.
• Be a brand ambassador at all times and ensure brand integrity and clarity are always maintained.
• Model the company s culture, vision, mission and core values at all times.
• Review Forbes / Rosewood Brand standards and quality standards (LQA) on a regular basis and ensure they are maintained and delivered at all times.
• Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.
• Establish and maintain an inclusive environment by ensuring effective two ways communication processes are set up (individual reviews, regular departmental meetings).
• Identify training and development needs on an ongoing basis through hands-on support and frequent interaction with associates.
• Lead by example in terms of appearance, grooming, mannerism, etiquette, behavior conduct, principles, and values. Manage by walking around at appropriate times and leads by personal example in terms of guest interaction.

Confidentiality:

• Whist working for the company there will be access to a wide variety of confidential information concerning the company, guests, and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.