Assistant Reservations Manager Crowne Plaza Hotels & Resorts

Posted on 25 Sep

Experience

2 - 7 Years

Job Location

Oman - Oman

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

YOUR DAY-TO-DAY:

  • Assist in managing daily reservations operations, ensuring all bookings are processed accurately and efficiently.
  • Support in implementing revenue management strategies to maximize occupancy and room revenue.
  • Monitor room availability, rates, and inventory control to avoid overbooking and optimize yield.
  • Review and verify group reservations, corporate bookings, and special requests.
  • Coordinate with the Sales, Front Office, and Revenue teams to ensure smooth handling of reservations.
  • Respond promptly and professionally to guest inquiries, booking requests, and complaints via phone, email, or online platforms.
  • Ensure guest preferences, special requests, and VIP bookings are communicated and handled effectively.
  • Maintain a high standard of service and hospitality, ensuring guest satisfaction before arrival.
  • Supervise and guide reservations agents to ensure adherence to hotel policies and procedures.
  • Assist in scheduling, training, and motivating the reservations team to achieve performance targets.
  • Support performance evaluations and provide coaching to improve team productivity and service quality.
  • Ensure effective use of the Property Management System (PMS) and reservation platforms.
  • Monitor and maintain accurate data entry of reservations, guest profiles, and reporting.
  • Generate daily, weekly, and monthly reports on occupancy, revenue, and forecasting.
  • Assist in managing billing, deposits, and payment policies for reservations.
  • Ensure compliance with hotel standards, brand requirements, and reservation procedures.
  • Maintain confidentiality of guest and business information at all times.

WHAT WE NEED FROM YOU:

  • Bachelor s degree in Hospitality Management or related field preferred.
  • Minimum 2 3 years of experience in hotel reservations, front office, or revenue management.
  • Prior supervisory or assistant managerial experience is an advantage.
  • Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).
  • Excellent communication, negotiation, and organizational skills.
  • Analytical mindset with attention to detail and accuracy.
  • Ability to lead, motivate, and develop a team.
  • Strong customer service orientation with problem-solving abilities.
  • Flexibility to work shifts, weekends, and holidays as required.

Desired Candidate Profile

WHAT WE NEED FROM YOU:

  • Bachelor s degree in Hospitality Management or related field preferred.
  • Minimum 2 3 years of experience in hotel reservations, front office, or revenue management.
  • Prior supervisory or assistant managerial experience is an advantage.
  • Strong knowledge of PMS/CRS systems (Opera, Fidelio, or similar).
  • Excellent communication, negotiation, and organizational skills.
  • Analytical mindset with attention to detail and accuracy.
  • Ability to lead, motivate, and develop a team.
  • Strong customer service orientation with problem-solving abilities.
  • Flexibility to work shifts, weekends, and holidays as required.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Ticketing
  • Reservations

Keywords

  • Assistant Reservations Manager

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Crowne Plaza Hotels & Resorts

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well both inside and outside of work and through our well-being framework, we are committed to supporting well-being in your health, lifestyle, and workplace.

So, join us and you ll become part of our ever-growing global family.

Read More

https://careers.ihg.com/en/job-details/?jobref=Assistant%2BReservations%2BManager%7cGB%7c153008