Assistant Reservations Manager

M venpick Hotels & Resorts

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Reservations Manager to join our dynamic team in Dubai, United Arab Emirates. In this role, you will play a crucial part in optimizing room occupancy and revenue while ensuring exceptional guest experiences.

• Assist the Reservations & Revenue Manager in managing and optimizing room occupancy and revenue strategies
• Oversee daily reservation operations and support the reservations team in providing excellent customer service
• Handle complex reservation inquiries and resolve guest issues promptly and professionally
• Generate and analyze reservation reports on daily, weekly, and yearly basis to aid in decision-making processes
• Collaborate with other departments to ensure seamless guest experiences from booking to check-out
• Implement and maintain reservation systems and procedures to maximize efficiency
• Train and mentor reservation team members, focusing on talent development and performance improvement
• Stay updated on local and international hospitality trends to inform reservation strategies
• Participate in revenue management meetings and contribute insights for pricing and inventory decisions
• Ensure compliance with hotel policies and industry standards in all reservation processes
  
  

Qualifications

• Bachelors degree in Hospitality Management, Business Administration, or related field
• Proficiency in reservation systems, preferably Accor reservation system and Opera Cloud
• Strong analytical skills with experience in data analysis and report generation
• Excellent knowledge of revenue management strategies and practices
• Advanced proficiency in Microsoft Excel and other relevant software
• Outstanding interpersonal and communication skills, with a strong customer-focused approach
• Demonstrated leadership abilities and experience in team management
• Ability to work effectively in a fast-paced, multicultural environment
• Fluency in English and Arabic; additional languages are a plus
• In-depth understanding of the luxury hospitality market in Dubai and the UAE
• Flexibility to work varying shifts, including weekends and holidays, as required