Assistant Reservations Manager
Accor Group
Employer Active
Posted 13 hrs ago
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Experience
3 - 7 Years
Job Location
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Job Details
Country: UAE
City: Dubai
Industry: Hospitality and Leisure
Function: Front Office and Reservations
Job Type: Full-time
Key Responsibilities
- Supervise and coordinate all reservations operations, ensuring accuracy and efficiency in daily processes.
- Handle booking inquiries via phone, email, and online platforms, ensuring conversion into confirmed reservations.
- Support the Reservations Manager in setting and achieving revenue and occupancy targets.
- Conduct daily arrival checks and coordinate with Front Office and Sales teams to ensure seamless guest experiences.
- Ensure all guest profiles, corporate accounts, and travel agent details are correctly entered in Opera or other PMS systems.
- Monitor online distribution channels (GDS, CRO, brand.com, OTAs) for accuracy in rates, availability, and promotions.
- Implement room inventory restrictions and manage overbooking strategies as directed by the Reservations Manager.
- Review daily pick-up reports, cancellations, and no-shows to maintain accurate forecasting.
- Prepare daily and weekly revenue performance reports, rate audits, and availability summaries.
- Lead, coach, and motivate the reservations team to deliver outstanding service and achieve departmental KPIs.
- Oversee group bookings, allotments, and special events to ensure effective coordination and timely confirmation.
- Collaborate with Revenue Management and Sales teams to develop pricing and promotional strategies.
- Maintain communication with Travel Agents, corporate clients, and internal departments for smooth coordination.
- Handle guest complaints, special requests, and VIP reservations with professionalism and discretion.
- Support the preparation of annual business plans and budgets related to room revenue performance.
- Ensure adherence to company policies, data protection standards, and fire, health, and safety procedures.
Skills Set
- Reservations and distribution management
- Revenue and inventory optimization
- PMS and channel management (Opera, GDS, OTAs)
- Staff training and performance management
- Guest service excellence and complaint handling
- Forecasting and data analysis
Why Join Us
- Be part of a world-renowned hospitality group offering global mobility and career growth.
- Enjoy employee discounts across all Accor properties worldwide.
- Access continuous learning and development programs through Accor Academies.
- Work in a supportive, multicultural team environment that values innovation and service excellence.
- Contribute to Accor s sustainability and social responsibility initiatives through the Planet 21 program.
Desired Candidate Profile
Ideal Profile
- Bachelor s degree in Hotel Management, Tourism, or a related discipline.
- Minimum 3 5 years of experience in reservations, with at least 1 2 years in a supervisory or assistant manager role.
- Proficient in Opera PMS and other reservation or distribution systems.
- Strong leadership, communication, and organizational skills.
- Excellent analytical and problem-solving abilities with a revenue-driven mindset.
- Fluent in English; knowledge of other languages is an advantage.
- Ability to multitask in a fast-paced hospitality environment.
- Customer-focused, proactive, and detail-oriented.
Company Industry
Department / Functional Area
Keywords
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Accor Group
About the Company M venpick Hotels & Resorts, a premium brand under the Accor Group, is known for its Swiss heritage and commitment to genuine hospitality. With over 110 properties worldwide, M venpick combines comfort, sustainability, and culinary excellence to deliver memorable guest experiences. In Dubai, M venpick embodies Accor s Heartist philosophy where hospitality is driven by passion, care, and innovation to create meaningful moments for every guest.