Assistant Reservations Manager
AccorHotel
Employer Active
Posted on 30 Sep
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Experience
3 - 5 Years
Education
Bachelor of Hotel Management(Hotel Management)
Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Lead and oversee all aspects of the reservation department, ensuring adherence to service standards and company policies
- Manage and coordinate individual and group reservations, maximizing revenue opportunities
- Develop and implement strategies to improve reservation processes and guest satisfaction
- Train, mentor, and supervise reservation team members, fostering a collaborative and goal-oriented work environment
- Monitor and analyze reservation trends, occupancy rates, and revenue metrics to inform decision-making
- Collaborate with other departments to ensure seamless guest experiences from booking to check-out
- Handle complex reservation inquiries, special requests, and guest concerns professionally and efficiently
- Maintain accurate records of guest and employee requests, ensuring proper follow-up and resolution
- Conduct regular team meetings to share updates, address challenges, and recognize achievements
- Stay updated on industry trends, competitor offerings, and best practices in reservation management
Desired Candidate Profile
Previous leadership experience in a similar role within the hospitality industry
- Proven experience with Property Management Systems and reservation software
- Strong knowledge of reservation procedures and revenue management principles
- Excellent verbal and written communication skills, with a focus on customer service
- Demonstrated ability to guide, coach, and motivate team members
- Proficiency in Microsoft Office Suite and other relevant software applications
- Bachelor's degree in Hospitality Management or related field preferred
- Strong problem-solving and decision-making skills
- Ability to work flexible hours, including weekends and holidays, as required
- Detail-oriented with excellent organizational and multitasking abilities
- Adaptability to changing priorities and ability to work well under pressure
- Fluency in English; knowledge of additional languages is a plus
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Ticketing
- Reservations
Keywords
- Assistant Reservations Manager
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