Assistant Manager Human Resources

Talentmate

Key Duties And Responsibilities

Strategy

• Assist with writing the annual HR Strategy for the hotel.
• Identify root causes for any issues and ensure that possible solutions are analyzed.
  
  

Employee Relations

• Ensure that the agreed upon disciplinary process is always maintained and fair disciplinary processes are followed by all HOD s.
• 100% compliance with the Disciplinary Policy and documentation
• Understand and enforce the Grievance Policy
• Maintain and enhance the open-door policy to all colleagues providing advice and guidance when needed in regard to their issues or concerns and/or grievances.
• To provide a source of information to HOD s regarding disciplinary, grievance and staff counselling issues.
• Ensure that all disciplinary procedures are carried out, taking role of implementing them by ensuring consistency in the policy s implementation. Take an active role as an arbitrator, note taker or advisor where appropriate.
• Log all the incidents in HRIS and file the original copies in the colleague s files.
• On a monthly basis summarize all the incidents with regards disciplinary action and present to GM/Cluster Director of Human Resources with recommendations
  
  

HR Administration

• Ensure the smooth workflow of the various HR functionalities as to always maintaining and providing the needed support to colleagues and Supervisors/ HOD s. This includes, but is not limited to filing, administration of starters and leavers and payroll.
• To provide an advice service to colleagues and Supervisors/ HOD s on HR SOP s and local people policies, legal requirements, staffing issues, and act as an arbitrator where necessary.
• Ensure that the hotels are fully compliant with people processes and deadlines that govern all Kerzner properties.
• Ensure that the handbook is always kept up to date and that it is reviewed and printed prior to on boarding.
• Ensure that all relevant colleagues have colleague numbers.
• Ensure that sporadic colleagues files audits are carried out monthly. Follow-up and ensure that team is fully trained on the correct filing standards.
• Payroll to be reviewed and checked prior to the GM/Director of Human Resources signing.
• Letters to be produced for the colleagues in a timely manner.
• On boarding process to be seamless
• To ensure that all leavers are processed in a timely manner and their leaving process is as good as their joining one.
• Manage the PRO and visa process to ensure that all colleagues have valid visas and that they are tracked appropriately (where applicable)
  
  

Performance Management

• Ensure that all departing colleagues can have an exit interview.
• Ensure that the administration of the 3-month/5-month review (where applicable) process in the property and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties. 
  
• 
  
  

Employee Wellness

• Conduct walkabout of Heart of House areas once a week and report any maintenance and cleanliness issues to relevant parties. Ensure that clean and hygienic, well-kept staff areas are always maintained. Follow-up on action items to ensure that they are completed before the next weekly HOH walkabout.
• Ensure together with the HR team that at least 2-4 social or sports activities are organized for the colleagues monthly.
• 
  

Payroll

• Ensure that the payroll is submitted to Finance on the agreed date.
• PH and Lieu Day tracking is accurate and up to date.
• Overtime tracking is done in a timely manner analyze to see if we need any more colleagues in any of the departments due to consistent overtime. 
  
• 
  

Accommodation

• Work with the Housing team to ensure that the colleague accommodation is kept to the same standard as the hotel.
• Ensure that CAP EX is spent and all the FF&E is working and up to the minimum standard.
• Any other reasonable duties as directed by the General Manager/Cluster Director of Human Resources.
  
  

Skills, Experience & Educational Requirements

• Experience of a generalist HR role within hospitality.
• Be a hands-on HR Practitioner and will to challenge the status quo.
• At least 2 years experience as Assistant HR Manager in 5-star luxury hotel in U.A.E
• Solid knowledge of HR System.
• Experience with OASYS and Successfactor system is a plus.
• Skilled in analysis, problem solving and decision making.
• Above average Excel knowledge; extremely comfortable compiling and operating data.
• Strong interpersonal skills
• Organizational skills
• Strong administrative abilities
• Ability to have a strong customer focus
• Leadership abilities
• Coaching and staff development skills
• Strong communication skills