Assistant Manager – Customer Fulfilment Rak Bank

Employer Active

Posted on 30 Sep

Experience

5 - 7 Years

Education

Bachelor of Business Administration(Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

What You ll Be Doing:

  • Support the smooth execution of retail investment and bancassurance products, ensuring transactions are processed efficiently and accurately.
  • Work closely with product managers and internal teams to align offerings with customer needs and regulatory standards.
  • Bring deep expertise in investment and insurance products to guide operational decisions and elevate service delivery.
  • Implement best practices to boost operational efficiency and enhance the overall customer experience.
  • Monitor operational data to spot trends, resolve issues, and identify opportunities for product performance enhancement.
  • Ensure full adherence to legal and regulatory requirements across all retail investment and insurance activities.
  • Partner with compliance and risk teams to assess product risks and embed effective controls.
  • Prepare and maintain thorough documentation to support regulatory audits and internal reviews.
  • Foster productive partnerships with internal stakeholders and external service providers to ensure seamless operations.
  • Serve as the key contact for operational queries related to investment and insurance services, providing timely and informed support.

Desired Candidate Profile

What We re Looking For :

  • Education: Bachelor s degree in finance, Business Administration, Economics, or a related field is required. Advanced certifications in investments or insurance are preferred.
  • Experience: Minimum of 5 years of banking experience, including at least 2 years in a leadership role. Proven ability to operate independently with minimal supervision, demonstrating strong ownership and accountability in delivering results.
  • Industry Exposure: Experience in banking or financial services
  • Strong understanding of banking products within the assigned vertical, enabling effective support and strategic input.
  • Skilled in interpreting data, generating reports, and extracting actionable insights to drive performance and decision-making.
  • Proven ability to manage and deliver customer fulfilment projects on time, ensuring alignment with business goals.
  • Familiar with banking systems and adept at integrating technology to streamline operations and enhance service delivery accuracy, and timely execution across the unit.
  • Capable of leading and inspiring teams, fostering a culture of collaboration, accountability, and continuous improvement.
  • Strong communicator with the ability to clearly convey expectations, provide feedback, and engage stakeholders across functions.
  • Committed to the Mission Zero culture, ensuring prompt, accurate, and empathetic resolution of customer needs.
  • Dedicated to personal and professional development, staying current with industry trends and evolving best practices.
  • Skilled in building and maintaining productive relationships with internal teams and external partners to support business objectives.

Company Industry

Department / Functional Area

Keywords

  • Assistant Manager – Customer Fulfilment - Retail Investment & Bancassurance

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Rak Bank

About the role:
As Assistant Manager Retail Investments & Bancassurance, you ll play a key role in supporting the management and oversight of the bank s retail investment products and insurance services. This includes ensuring operational efficiency, regulatory compliance, and enhancing customer value through well-structured financial offerings and strategic insurance partnerships.

Reporting to the Senior Vice President & Head of Internal Audit Wholesale & Business Banking, you ll collaborate with a focused team of 4 professionals and 12 cross-functional members within Group Internal Audit. Together, you ll help strengthen internal controls, drive service excellence, and support the bank s commitment to integrity and innovation.

Read More

https://careers.rakbank.ae/en/uae/jobs/assistant-manager-customer-fulfilment-retail-investment-bancassurance-5368067/

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