Assistant Manager - Customer Experience Planning

Qiddiya Investment Company

Employer Active

Posted on 31 Oct

Experience

5 - 7 Years

Job Location

Riyadh - Saudi Arabia

Education

Bachelor of Science

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Works collaboratively with the Director and Senior Manager of Customer Experience Strategy & Planning on one or more transport projects to design and develop the proposed customer journey. Liaises with transport project teams, strategy, operations, and other relevant functions to embed a world-class customer experience. In collaboration with the Customer Intelligence team, assists in evaluating the effectiveness of transport initiatives that impact on the overall customer experience.

Key Responsibilities:

  • Assists in the development of CX performance frameworks, KPIs, and investment plans.
  • Align customer experience goals with strategic transport plans and capital projects.
  • Assist in the development and refinement of end-to-end customer journeys across all modes of transport.
  • Support service planning and network design with a focus on customer outcomes.
  • Represent the voice of the customer in cross-departmental planning forums.
  • Prepare presentations, reports, and documentation related to customer journey planning and project updates.
  • Research and share global best practices in transport customer experience.

Desired Candidate Profile

Qualifications & Experience:

  • Bachelor s degree in business Strategy, Service Design or Customer Experience.
  • 5+ years in customer transport experience or service planning; GCC experience highly regarded.

Company Industry

  • Banking
  • Financial Services
  • Broking

Department / Functional Area

  • Corporate Planning
  • Consulting
  • Strategy
  • M&A

Keywords

  • Assistant Manager - Customer Experience Planning

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Qiddiya Investment Company


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