Assistant Manager - Branch Controls Rak Bank

You will play a pivotal role in managing and reporting operational incidents across branches, ensuring robust controls and compliance with regulatory standards. You will report to the Business Operational Risk Manager and work closely with cross-functional teams including Internal Audit, Compliance, Internal Controls, and Branch Operations.

What You ll Be Doing :

• Evaluating operational risk incidents and recommending preventive measures to mitigate future occurrences.
• Coordinating with internal departments to ensure timely resolution and implementation of corrective actions.
• Acting as the Single Point of Contact (SPOC) for branch operations and controls, ensuring seamless communication and issue resolution.
• Monitoring compliance with operating procedures and regulatory requirements across branches.
• Designing and executing risk-based monitoring programs to ensure operational excellence.
• Handling branch control mailbox queries and ensuring same-day resolution of complaints and inquiries.
• Conducting error monitoring and ensuring timely submission within defined turnaround times (TAT).
• Supporting strategic projects, ensuring adherence to timelines, budgets, and quality standards.
• Performing operational duties with a focus on process improvement, accuracy, and exceptional customer service.