Assistant Housekeeping Manager Four Seasons Hotel

About The Role: The Housekeeping Assistant Manager plays a key leadership role in ensuring the highest level of cleanliness, comfort, and service excellence throughout all guest rooms and public areas. This role supports the overall operation by supervising housekeeping colleagues, maintaining quality and brand standards, and ensuring smooth daily operations in alignment with Four Seasons core values and luxury service philosophy. Main Duties & Responsibilities

Operational Oversight

• Supervise day-to-day housekeeping operations including guest rooms, public areas, pantries, and back-of-house spaces.

• Ensure all assigned areas meet Four Seasons cleanliness and maintenance standards.

• Conduct regular room inspections and follow-up on quality issues promptly.

Team Leadership

• Supervise, train, and motivate Room Attendants, House Attendants, and other housekeeping staff.

• Provide on-the-job training and performance feedback to ensure continuous improvement.

• Lead team briefings, ensure task assignments are clear, and encourage teamwork and positive morale.

Guest Experience

• Respond to guest requests and concerns promptly and professionally.

• Follow up on special preferences, room touches, and amenities to enhance guest satisfaction.

• Coordinate with Front Office to ensure readiness of VIP and return guest rooms.

Inventory and Resources:

• Monitor inventory of linen, guest supplies, cleaning products, and equipment.

• Assist with ordering, stock control, and cost management in alignment with budget.

• Ensure efficient linen and uniform circulation and liaise with laundry operations.

Health, Safety & Cleanliness:

• Ensure compliance with hygiene and sanitation standards, including COVID-19 protocols.

• Monitor equipment use and cleanliness, and report maintenance issues.

• Promote safe working practices and respond to incidents or emergencies appropriately.

Collaboration & Communication:

• Maintain effective communication with other departments including Front Office, Engineering, Laundry, and Security.

• Attend department meetings and contribute to operational planning and improvements.

• Provide daily reports to management and participate in audits or inspections.

Administrative Support:

• Assist with scheduling, payroll inputs, attendance, and productivity tracking.

• Handle guest lost and found inquiries.

• Assist in recruitment, onboarding, and performance evaluations of team members.

Standard Duties:

• Provide a warm, friendly, and professional service that reflects the Four Seasons culture.

• Follow all policies outlined in the Employee Handbook and adhere to grooming standards.

• Display flexibility and willingness to support other tasks or departments as needed.

• Maintain punctuality, professionalism, and adherence to all hotel and local regulations.

• Attend trainings and support staff development initiatives.

• Support the hotel s sustainability and energy-saving initiatives.

• Comply with health and safety policies and ensure team awareness and compliance.

Knowledge & Skills Required:

• Minimum 2 years of supervisory experience in luxury hotel housekeeping.

• Strong leadership, training, and interpersonal communication skills.

• Ability to multitask, prioritize, and respond to operational needs in a dynamic environment.

• Proficiency in English required; Arabic is an asset.

• Familiarity with housekeeping software and reporting tools (e.g., HotSOS, Opera).

• Strong attention to detail and guest service orientation.

• Understanding of chemical safety and equipment maintenance.