Assistant Housekeeping Manager voco

We are looking for a detail-oriented and hands-on Assistant Housekeeping Manager to support the daily operations of our housekeeping department. In this role, you will assist in supervising housekeeping staff, maintaining cleanliness standards, and ensuring a high level of guest satisfaction. The ideal candidate has strong leadership skills, a proactive attitude, and a commitment to excellence in hospitality.

YOUR DAY-TO-DAY:

• Assist in overseeing the day-to-day operations of the housekeeping department, including room cleaning, public areas, laundry, and back-of-house spaces.
• Supervise, train, and motivate housekeeping staff to meet service and cleanliness standards.
• Conduct room and public area inspections to ensure consistency with hotel standards.
• Coordinate room status updates with the front office and maintenance teams.
• Help manage inventory of cleaning supplies, linens, and guest amenities; assist with ordering and stock control.
• Support the Executive Housekeeper in scheduling staff and managing labour costs within budget.
• Respond to and resolve guest complaints or requests promptly and professionally.
• Ensure compliance with health, safety, sanitation, and hygiene standards.
• Assist in onboarding and ongoing training of housekeeping personnel.
• Maintain proper documentation including inspection reports, staff attendance, and maintenance issues.

WHAT WE NEED FROM YOU:

• Previous housekeeping supervisory experience in a hotel or resort environment.
• Strong organizational and communication skills.
• Ability to lead a diverse team in a fast-paced environment.
• Proficient in housekeeping management systems and Microsoft Office.
• High attention to detail with a passion for cleanliness and guest service.
• Ability to work flexible hours, including weekends and holidays.
• Degree or diploma in Hospitality Management or related field preferred but not required.