Assistant Guest Relations Manager

Accor Group

Job Title
Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)
Job Description
Assistant Guest Relations Manager - Guest Experience and Service Excellence (Accor Dubai)

Your Mission

Accor is looking for an Assistant Guest Relations Manager to oversee daily guest engagement and front-of-house service operations at one of its luxury Dubai properties. In this full-time role, you will supervise the Guest Relations team, handle VIP arrivals, respond to guest concerns, and promote a warm, personalized experience across all touchpoints. This role is ideal for service-focused professionals with strong leadership skills and a passion for luxury hospitality.

Job Essentials

Job Location: Dubai, UAE
Industry: Hospitality
Function: Hospitality / Travel
Salary: 9000-11000 monthly (Market estimated)
Gender: Any (Female preferred)
Candidate Nationality: Any
Candidate Current Location: Any
Job Type: Full-time

Main Responsibilities

* Supervise the day-to-day operations of the Guest Relations department and ensure adherence to quality service standards
* Personally welcome VIPs, oversee guest cocktails, and maintain lobby presence to ensure all guests are assisted
* Monitor and respond to guest inquiries, letters, and complaints with discretion and professionalism
* Support and coach the Guest Relations team in delivering high-impact guest experiences
* Coordinate guest activities and communication between Front Office, Housekeeping, F&B, and General Management
* Track and analyze guest feedback, taking direct action when needed to resolve issues and convert experiences into loyalty
* Maintain and update departmental attendance, training records, and vacation overviews
* Support cross-training efforts, interdepartmental collaboration, and staff morale
* Handle any tasks assigned by the Guest Relations Manager or cover their responsibilities when required
* Ensure departmental grooming, punctuality, and behavior align with hotel brand standards
* Participate in hotel opening task force initiatives when needed

Candidate Requirements

* University degree in Hotel or Hospitality Management
* 3 to 4 years of experience in a similar guest-facing leadership role, ideally within a five-star hotel
* Excellent interpersonal and communication skills
* Proficient in handling guest complaints and service recovery
* Able to inspire and lead a diverse service team in a high-volume setting
* Well-groomed, punctual, and consistently professional in conduct
* Fluent in English; additional languages are a plus
* Female candidates are preferred for this position

Perks and Benefits

* Employee benefit card offering discounted rates at Accor properties worldwide
* Access to professional development programs through Accor Academies
* Global career mobility across Accor s network of 110+ countries
* Opportunity to participate in purpose-driven initiatives like Planet 21
* Work in a diverse, inclusive environment that values talent and encourages growth