Assistant Guest Relation Manager

AccorHotel

Posted on 25 Sep

Experience

1 - 3 Years

Job Location

Egypt - Egypt

Education

Bachelor of Hotel Management(Hotel Management)

Nationality

Any Nationality

Gender

Not Mentioned

Vacancy

1 Vacancy

Job Description

Roles & Responsibilities

Making sure all guest feedbacks are updated in the VIP Tracking sheet and Guest Feedback.

Coordinates all VIP stay preparation.

Manages All-Star production.

Interacts with all guests during check-in, out and during stay to improve GSS scores.

Assists in identifying training needs, develops formal training plans and implements training sessions for GR officers.

Supervises the GR tasks daily(AM/PM).

Makes sure that pending issues in the GR log book are handled.

Handles guest complaints and refers them as necessary. Follows up on corrective action.

Desired Candidate Profile

- Degree in Hospitality Management or related field.

- Strong communication & leadership skills.

- Creative and is able to implement new ideas and concepts in order to reach and exceed the company s objectives

- Fluency in English is a must.

Company Industry

  • Hotels
  • Hospitality

Department / Functional Area

  • Chefs
  • F&B
  • Housekeeping
  • Front Desk

Keywords

  • Assistant Guest Relation Manager

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AccorHotel

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/br> Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

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https://jobs.smartrecruiters.com/AccorHotel/744000083617688-assistant-guest-relation-manager-