Assistant Front Office Manager
AccorHotel
Employer Active
Posted 10 hrs ago
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Nationality
Any Nationality
Gender
Not Mentioned
Vacancy
1 Vacancy
Job Description
Roles & Responsibilities
Assist in managing and coordinating front office activities, including reservations, check-ins, check-outs, and guest services
- Supervise and train front office staff to maintain high standards of customer service
- Collaborate with other departments to address guest inquiries, requests, and complaints promptly
- Oversee the preparation and accuracy of daily reports, schedules, and budgets
- Implement and maintain front office policies and procedures
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards are met
- Handle VIP guests personally, ensuring their needs are met and expectations are exceeded
- Manage and resolve complex guest issues and escalations
- Assist in developing and implementing strategies to improve guest satisfaction and operational efficiency
- Ensure compliance with hotel safety and security procedures
- Participate in revenue management initiatives and upselling opportunities
Desired Candidate Profile
- Degree or Diploma in Hospitality Management preferred
- Minimum of 2 years of managerial experience in a similar front office position
- Fluency in English; additional language skills are a plus
- Excellent communication and interpersonal skills
- Strong leadership abilities with experience in team management and training
- Exceptional customer service orientation with a passion for creating memorable guest experiences
- Proficiency in hotel property management systems, preferably Micros-Opera
- Advanced problem-solving and decision-making skills
- Ability to multitask, prioritize, and work efficiently under pressure
- Detail-oriented with strong organizational and time management skills
- Computer proficiency in Microsoft Office suite (Word, Excel, PowerPoint)
- Knowledge of hotel operations, revenue management, and industry trends
- Experience with hotel loyalty programs is an advantage
- Flexibility to work varying shifts, including weekends and holidays
- Basic first aid certification is preferred
Company Industry
- Hotels
- Hospitality
Department / Functional Area
- Chefs
- F&B
- Housekeeping
- Front Desk
Keywords
- Assistant Front Office Manager
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AccorHotel
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
https://jobs.smartrecruiters.com/AccorHotel/744000085300005-assistant-front-office-manager-tamayyaz