Assistant Director Front Services Rosewood Hotels and Resorts

Position Overview

Rosewood Red Sea, part of the ultra-luxury Red Sea Global destination, is seeking an accomplished and service-driven Assistant Director of Front Services to join our pre-opening leadership team. This role will support the Director of Rooms in overseeing all aspects of Front Services, including Front Desk, Guest Relations, Concierge, Bell/Valet, and Transportation. The successful candidate will bring proven expertise in luxury service delivery, strong operational leadership, and the ability to create memorable guest experiences that reflect Rosewood s A Sense of Place philosophy.

Key Responsibilities

Assist in leading and managing the Front Services Division, including Front Desk, Concierge, Guest Relations, Bell/Valet, and Transportation teams.

Support the Director of Rooms in driving operational excellence, ensuring seamless arrival, stay, and departure experiences for all guests.

Oversee VIP handling, service recovery, and guest personalization initiatives.

Play an active role in pre-opening activities including recruitment, training, system implementation, and SOP development.

Ensure strict adherence to Rosewood service standards, policies, and procedures.

Monitor guest feedback channels and work with the team to continuously enhance service delivery.

Support financial management of the division including budgeting, forecasting, and cost control.

Develop and mentor Front Services leaders and colleagues, fostering a culture of empowerment, engagement, and professional growth.

Collaborate with Housekeeping, Security, and Food & Beverage to ensure seamless guest journeys across departments.

Qualifications

Minimum 10 12 years of progressive Rooms Division / Front Office experience, with at least 3 5 years in a senior leadership role at a luxury hotel or resort.

Pre-opening experience in ultra-luxury or lifestyle brands strongly preferred.

Proven expertise in Front Services operations including concierge, guest relations, and VIP handling.

Exceptional leadership, interpersonal, and communication skills with the ability to inspire and manage large, multicultural teams.

Strong organizational and problem-solving abilities, with a focus on guest satisfaction and service recovery.

Financial acumen with experience in managing departmental budgets and cost controls.

Fluency in English is required; Arabic or other additional languages are an advantage.