Assistant Director- Business Support Leader Ernst & Young AE

Role description

The BS Leader is responsible for managing executive assistant and engagement support areas being performed on the ground. The BS leader will monitor all services in alignment with MENA AWS strategy, agreed standards and objectives, to ensure the delivery of high-quality services across all BS operations.

Please note that this role would invovle quartely travel across KSA

Main Role and Responsibilities:

Business Management

Actively support regional initiatives towards strengthening and streamlining function framework

Build effective team dynamics; inspire, motivate, and guide teams through transformational change

Drive operational excellence and quality deliverables within BS operations

Work as part of the wider AWS function to ensure consistent alignment of support levels across the board

Strategy and Leadership Management

Implement and identify opportunities to develop BS service offerings and initiatives

Support function s strategic and/or operational initiatives to develop new or enhance existing best practices

Use experience and strategic questioning to influence decision making and/or explore solutions

Work with Function Leader to define and implement the BS strategy

Operations Management

Adhere and apply firmwide and function specific policies and procedures

Independently manage BS related queries and facilitate the delivery of effective solutions

Review workloads regularly; ensure appropriate allocation of work and support is provided to the business

Monitor and assess business support activities ensuring key performance indicators are met

Stakeholder Engagement/Relationship Management

Act as an ambassador and first point of contact for all BS related matters

Actively build rapport, collaborate, consult, and share information with teams as appropriate

Establish, engage, and build strong relationships with business stakeholders and leadership

Seek business feedback on a regular basis to understand and anticipate stakeholder needs and requirements

Consult and communicate with business units and subject matter experts as and when required

Process Management

Apply a well-rounded combination of technical expertise, experience, and business acumen to achieve optimal results

Adhere to and enforce BS policies and procedures, and implement standardized protocols and guidelines to ensure consistency and efficiency in the delivery of high-quality services

Highly knowledgeable in business support related matters and skilled in identifying solutions and opportunities for improvement

People Management

Accessible and available to team, mindful of their needs, wellbeing, and concerns

Build high-performance teams and drive initiatives for continued improvement

Create an inspiring and inclusive team environment with an open communication culture

Foster a positive work environment that promotes collaboration, teaming, and employee engagement

Initiate and lead networking opportunities/meetings between executive assistant and engagement support teams

Resource Management

Identify and plan resource needs in consultation with business stakeholders and Function/BS Leader

Oversight of leave plans/requests ensuring appropriate cover of support is always available to the business

Proactively monitor and optimize resource allocation/delivery to maximize productivity and workloads

Review support ratios; ensure business is adequately supported and appropriate ratios are consistently applied